Services Provided to MCR Clients

You will have a personalized and comprehensive website for your group to allow for prompt and accurate benefit information and administration for you and your employees.

  • Accurate, timely, efficient installation and enrollment capabilities through the  Online enrollment website.
  • Online electronic integration for numerous carriers.
  • A consolidated, efficient bill/premium statement and online premium payment capabilities. Customized billing is available on a monthly basis in Excel.
  • Customer Service Support Team

Professional, responsive team to address concerns regarding:

  • COBRA Call Center
  • Installation Issues
  • Technical Support Call Center
  • Dedicated Service Representative for HR representatives, day to day inquires
  • Account Manager to assist with renewal process and special projects
  • Enrollment Issues
  • Billing/Premium Statements
  • ID Cards and Rx Issues
  • General Benefit/Claim Concerns/Questions
  • Compliance (COBRA/HIPAA) Service concerns addressed through e-mail
  • Online Web portal

Provides you online access to:

  • Current Benefit Information
  • Current/Past Rate Information and employee contributions
  • Account and Contact Information
  • Current/Past Employee and Dependent Information (including COBRA participants)
  • Billing Activity
  • Enrollment Activity/Changes, etc.
  • Service Comments
  • Customized Reports (Billing audit, over-aged dependent, billing summary, etc.)
  • Employee Level Access
  • Additional Services
  • Full COBRA administration
  • Custom Communications  Payroll
  • Total compensation statements