You will have a personalized and comprehensive website for your group to allow for prompt and accurate benefit information and administration for you and your employees.
- Accurate, timely, efficient installation and enrollment capabilities through the Online enrollment website.
- Online electronic integration for numerous carriers.
- A consolidated, efficient bill/premium statement and online premium payment capabilities. Customized billing is available on a monthly basis in Excel.
- Customer Service Support Team
Professional, responsive team to address concerns regarding:
- COBRA Call Center
- Installation Issues
- Technical Support Call Center
- Dedicated Service Representative for HR representatives, day to day inquires
- Account Manager to assist with renewal process and special projects
- Enrollment Issues
- Billing/Premium Statements
- ID Cards and Rx Issues
- General Benefit/Claim Concerns/Questions
- Compliance (COBRA/HIPAA) Service concerns addressed through e-mail
- Online Web portal
Provides you online access to:
- Current Benefit Information
- Current/Past Rate Information and employee contributions
- Account and Contact Information
- Current/Past Employee and Dependent Information (including COBRA participants)
- Billing Activity
- Enrollment Activity/Changes, etc.
- Service Comments
- Customized Reports (Billing audit, over-aged dependent, billing summary, etc.)
- Employee Level Access
- Additional Services
- Full COBRA administration
- Custom Communications Payroll
- Total compensation statements